Privacy Policy
Last updated: September 24, 2026
This Privacy Policy explains how Guangzhou WenXun Technology Co., Ltd. collects, uses and protects personal data — including health information you share during consultation, assessment and care coordination — when you use travel.whyseek.net. We are a medical-travel facilitator, not a hospital; medical care is provided by our partner hospitals under their own confidentiality duties.
1. Data We Collect
- Identity & contact details: name, nationality, passport number, email and phone.
- Travel & entry details: visa-free eligibility status and visa type under consideration; we do not file visa applications on your behalf.
- Health information: assessment answers, care or check-up requirements and other health details you voluntarily share so that we can prepare a pre-arrival plan.
- Itinerary data: travel dates, accommodation and interpreter requests.
- Technical data: IP address, browser and device type, cookies.
2. How We Use Your Data
- To prepare a pre-arrival assessment and coordination plan, including liaison with partner hospitals on your behalf (you remain the party to any medical relationship).
- To arrange travel, accommodation, interpreter and visa-document guidance.
- Health information you provide is used only for planning and coordination — we do not provide medical treatment ourselves, and no diagnostic conclusions are drawn from your answers.
- We do not sell personal or health data to third parties, and we do not use your data for marketing.
3. Sharing With Third Parties
- Partner hospitals and clinics — limited to the health information needed to prepare and coordinate your care; they process it under their own confidentiality duties.
- Visa authorities, embassies and consulates — only when you ask us to help you check which documents to prepare; visa decisions rest entirely with them.
- Accommodation providers, interpreters and transport operators — limited to the itinerary details you request.
- Hosting and email providers bound by confidentiality obligations. Our AI assistant's model provider receives your message only after automatic redaction (names, contact details, passport and ID numbers replaced by placeholders) and solely to generate an answer; it is not used to train models.
4. Data Storage & Cross-Border Transfer
- Data is hosted on servers in Hong Kong, China. Health information you share with us as a non-medical facilitator is subject to the same safeguards as other personal data under this policy; partner hospitals hold separate confidentiality obligations for any health data shared with them.
- Records are kept for up to 24 months to support follow-up coordination and to meet legal obligations.
- If you use the AI online assistant, the redacted conversation is transferred to a model provider located in the mainland of China, under contractual and confidentiality safeguards — see section 7.
5. Cookies
- We use strictly necessary cookies (language preference NEXT_LOCALE) and optional analytics cookies.
- You can clear cookies in your browser settings; language memory will be reset.
6. Your Rights
- Email support@whyseek.net to access, correct or delete the information you have shared, and to object to its processing.
- Residents of the EU/EEA and the UK additionally hold rights under applicable data-protection laws and may complain to their local supervisory authority.
- When you exercise the right to erasure we irreversibly anonymise your personal data. Where a retention period required by applicable tax or commercial law has not yet expired, or erasure is technically impracticable, we cease any processing beyond storage and the necessary security safeguards and delete the data once that period ends.
- We acknowledge requests without undue delay and normally respond within 15 working days of receipt; where a request is complex we will tell you the extended deadline and the reason.
7. AI Online Assistant
- Our AI assistant answers general questions about the medical-travel process, itineraries and documents. It answers only from material we have published; where the material does not cover your question, it says so and hands over to a human advisor instead of guessing.
- The assistant does not provide disease assessment, medication or treatment advice, and does not judge how serious a condition is. Questions about symptoms or medication are never sent to the model — they receive a fixed reply advising you to see a licensed hospital.
- Your message is automatically redacted before it leaves our server: names, email addresses, phone numbers, passport and ID numbers and card numbers are replaced with placeholders. Only the redacted text is sent to the model service.
- Please do not submit sensitive information you would rather not have processed by a third party (for example full medical records or ID numbers); send such material through the human channel in section 8.
8. Contact
- Data controller: Guangzhou WenXun Technology Co., Ltd., Tianhe District, Guangzhou, Guangdong, China.
- Questions about this policy: support@whyseek.net.
Guangzhou WenXun Technology Co., Ltd.（广州问寻科技有限责任公司）
support@whyseek.net · Monday to Friday, 9:00–18:00 (GMT+8), except public holidays