Refund Policy (Service Bookings)
Last updated: September 24, 2026
This policy covers refunds for inbound medical-travel service bookings on travel.whyseek.net; hospital, lodging and transport costs follow the respective providers own rules and will be disclosed in writing during coordination.
1. Before confirmation
- Cancel after signing but before the itinerary is confirmed: service fees paid are refunded in full.
2. After confirmation, before departure
- Fees for completed stages and non-refundable third-party payments (hospital deposits, lodging, transport) are deducted; the balance is refunded with receipts and a calculation sheet.
3. Medical rescheduling or cancellation
- If a partner hospital advises postponing or changing the plan on medical grounds, we assist with free rebooking; if rebooking is impossible, unrendered portions are refunded in full.
4. Visa refusal
- Visa approval rests with Chinese embassies and consulates. If the trip is cancelled due to visa refusal, unspent third-party payments are refunded and the service fee is adjusted per work actually performed.
5. Method and timing
- Refunds go back via the original payment method and are initiated within 10 business days after the amount is confirmed; bank or channel fees are deducted at cost.
6. Contact
- Email support@whyseek.net with your order and service name.
Guangzhou WenXun Technology Co., Ltd.（广州问寻科技有限责任公司）
support@whyseek.net · Monday to Friday, 9:00–18:00 (GMT+8), except public holidays