Terms of Service (Inbound Medical Travel)

• Itinerary coordination and facilitation: health-assessment needs intake, partner hospital and physician booking, itinerary and accommodation suggestions, interpretation assistance, and guidance on visa document preparation (we prepare documents only; approval rests with Chinese embassies and consulates).
• Diagnosis, treatment, procedures and medication are decided solely by partner hospitals and licensed physicians; we take no part in them and make no promises.
• We act as a medical-travel information and itinerary-coordination intermediary and maintain referral/cooperation relationships with some partner medical and wellness institutions; if you book or consume through us, those institutions may pay us a referral fee, which does not affect the price you pay. We make no claim as to therapeutic effect, cure or safety rates. Content naming a specific institution is published only where that institution holds (or has approved) the required medical-advertising review certification; diagnosis and treatment are provided by the partner institutions in accordance with law.

• Service fees follow the written pre-arrival quotation; costs vary by condition and plan.
• Hospital charges and third-party costs (visa, lodging, transport) are collected by the respective providers and itemised in the quotation.
• Written quotations are valid for 30 days from the date of issue; an expired quotation requires reconfirmation.

• Cancellation before confirmation: service fees not yet committed to third parties are refunded in full.
• Cancellation after confirmation: fees for completed stages plus non-refundable third-party payments are deducted and the balance refunded; details in the Refund Policy.
• For force majeure or hospital-side rescheduling we assist with rebooking or refund unspent amounts.

• We make no promise of treatment outcomes; outcomes vary by individual.
• Liability for medical care rests with the treating hospital and physicians.
• Visa approval and hospital scheduling are third-party matters that we coordinate in good faith.

• Health data is handled under this site Privacy Policy, limited to what is necessary for pre-arrival assessment and coordination, with de-identification.

• Contact: support@whyseek.net.

These Terms are governed by the laws of the People's Republic of China. Disputes are first resolved through friendly negotiation. If negotiation fails, either party may file a lawsuit with the competent people's court at the company's domicile (Tianhe District, Guangzhou). Where the dispute has a cross-border element, the parties may also agree in writing to submit it to the China International Economic and Trade Arbitration Commission (CIETAC) for arbitration under its rules. The above agreement on jurisdiction and dispute resolution does not exclude any venue or statutory remedy you are entitled to under applicable law, and is brought to your attention in a prominent manner as required by Article 26 of the PRC Law on the Protection of Consumer Rights and Interests.

• For consumers in the EU/EEA: healthcare provided by an EU/EEA health professional falls outside the scope of Directive 2011/83/EU under Article 3(3)(b). For our other coordination and itinerary services you normally have a 14-day right of withdrawal; that right ceases once the service has been fully performed only where, before performance began, we obtained your prior express consent and your acknowledgement that you lose the right of withdrawal upon full performance (Article 16(a)). Accommodation, transfers, catering or leisure services provided on a specific date or period are exempt under Article 16(l). For consumers in the UK the corresponding rights are set by the UK Consumer Contracts Regulations 2013.